Contact
Sign In
Community
Back To News Feed

Refund and Returns Policy

1. Supplementary terms

These terms and conditions (Refund Policy) apply in addition to, and form part of, our General Terms of Use. If there is any inconsistency between our General Terms of Use and this Refund Policy, this Refund Policy will prevail to the extent of the inconsistency. Capitalised terms which are defined in our General Terms of Use have the same meaning in this Refund Policy.

2. No Refunds

To the greatest extent permitted by law, unless otherwise expressly stated by us, all fees and other monies payable by you to us are non-refundable immediately upon payment by you.

We may, in our discretion, where we consider it appropriate to do so in the circumstances:

    1. partially or fully refund one or more payments made by you;
    2. provide you with an account credit;
    3. provide you with a non-monetary benefit, such as access to services offered by us, or access to paid features of our Services.

3. Chargebacks and Reversed Transactions

If you initiate a transfer recall or reverse transaction with your financial institution, or a chargeback on your credit or debit card, or take any similar action, you must pay us an administration fee of AUD $50.00 on demand.

You acknowledge, agree and consent to us setting off any such fees against any monies which we may owe to you from time to time.

4. Disputes

Except as permitted by law, in the event of a dispute between you and us, or between you and any other person using our Services, you must:

    1. notify us of the dispute either by using the contact facility on our Site (if any), or by contacting us by email at support [at] property.inc;
    2. provide us with full and complete details of the dispute;
    3. providing such supporting information or documents as we reasonably request; and
    4. act reasonably and in good faith with the other parties to the dispute in order to resolve the dispute amicably without formal legal action.